It’s Time For Our Customer Support Team’s Global Weeks of Rest!
Paperturn Customer Support: We Are Real Humans Helping You
Table of Contents
3 people sitting in front of laptops wearing headphones, working in customer service.
Customer Support – Person to Person – For Everyone
A Reinvention of Denmark’s Industry Holiday?
Excellent Flipbook Customer Service at Paperturn
Remember: Take Your Vacation! We Are!
If you’ve ever needed to contact Paperturn’s customer service, you know you can always expect a real, live human on the other side of the line, who is always happy to help! As much as our customer service gurus enjoy solving problems, even they deserve a break from time to time. Which is why you might get an automatic reply this summer, when our customer service full-timers are off on a Week of Rest!
(Not to worry - the reserve team will be standing by and ready to offer the same great support, they will simply be available for a limited number of hours. We continue to strive for a max 24-hour response time!)
Customer Support – Person to Person – For Everyone
Paperturn’s customer support is only a click away! Whether you need assistance with one of the many flipbook features, such as adding users to your Team, upgrading plans, making your flipbook private, embedding your flipbook, adding a CNAME, or adding bulk links to a product catalogue, we are here to help!
With Paperturn Customer Support, you can rest assured that our team is on it! You can find out usual hours posted at the bottom of paperturn.com as well as our limited hours posted on a banner at the top of our site for the duration of our weeks of rest.
People running from the beach into clear blue water and having fun.
Why a “Global Week of Rest”?
If you are one of the lucky ones who get a vacation, you know how it really doesn’t always seem that relaxing. The rush of finishing up project contributions and tying up all the loose ends in the days leading up to your vacation can be stressful in and of itself - not even mentioning taking care of the travel details and packing!
You never want to be a burden on your colleagues, so you try to deliver as much as you can before your leave. Still, having a colleague away places an additional workload on the team. It may be no wonder, then, that even while on vacation, as much as 66% of Americans feel the need to constantly check and respond to their work emails! How is that supposed to help with relaxing and taking a break? In fact, it doesn’t. According to the research cited here, entire teams should take vacation at the same time.
A Reinvention of Denmark’s Industry Holiday?
This concept is not too far away from what is traditionally referred to as the ‘industry vacation’ in Denmark, home to our Paperturn headquarters. This concept refers to the tradition of companies closing for the same 3 weeks in July, after schools have closed for the summer and families can go on holiday. This concept, along with other traditions, is slowly eroding, however, but there just might be something a bit genius in the practice of everyone being forced to go away at the same time.
Colleagues can go on a guilt-free vacation (or even staycation at home or summer cottages) and not have to worry for a single moment about any undue stress they are causing their colleagues who are still laboring away in the office.
Excellent Flipbook Customer Service at Paperturn
A woman holding her thumb up.
We value providing the best customer service, and taking care of our support team is therefore very import to us! The value of doing so shows clearly in our reviews! The numbers speak for themselves:
Facebook: 4.8 out of 5 star rating
Capterra: 4.9 out of 5 star rating
Trustpilot: 4.9 out of 5 star rating
Google: 5 out of 5 star rating
G2: 4.5 out of 5 star rating
Remember: Take Your Vacation! We Are!
The World Health Organization reported that in 2016, 745,000 people died of heart disease and stroke, due to long working hours. Actually going on holiday can be beneficial to mental health, as well, because it forces our brains to adjust to new routines and places. Taking vacation, therefore, is seen as a way to care for both your physical and mental health.
So – do like our friendly customer service team and shut it down, close it up, and set your status to “Away”! Enjoy the benefits of taking a collective vacation with your coworkers (but maybe not all travel to the same place - that would simply be a bit much!).
Remember: our reserve team will still be here to offer fantastic support, for limited hours but we still promise to reply to most of our support requests within 24 hours!
And don’t forget, guides are always available under our Help Guide menu, with easy to follow, step-by-step instructions on every feature we offer. There are even video walk-throughs available!
To round things up, the Paperturn customer support team are looking forward to going on holiday with a clear conscience as well as looking forward to coming back rejuvenated and ready to continue offering top-notch service to you, our valued customers!
A woman waring a bikini and sitting with her back to the camera on a beach watching the clear blue water.
